Future Customer Expectation Survey Form

1. Quality*

1

2

3

4

1. Quality 1 = Poor | 2 = Fair | 3 = Good | 4 = Excellent

2. Problem of Product*

1

2

3

4

1. Quality 1 = Poor | 2 = Fair | 3 = Good | 4 = Excellent

3. Warranty (Claim)*

1

2

3

4

1. Quality 1 = Poor | 2 = Fair | 3 = Good | 4 = Excellent

4. Delivery Performance*

1

2

3

4

1. Quality 1 = Poor | 2 = Fair | 3 = Good | 4 = Excellent

5. Customer Complain*

1

2

3

4

1. Quality 1 = Poor | 2 = Fair | 3 = Good | 4 = Excellent

6. New Products

Toyota

Nissan

Mitsubishi

Isuzu

6. New Products (cont.)

Mazda

Hyundai

Kia

Others